Frequently Asked Questions

Here are our most commonly asked questions, still cant find what you are looking for?
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Delivery & Returns

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We deliver to UK Mainland:
England, mainland Scotland & Wales

Upon order confirmation, you will receive an email with all the delivery & tracking information you need.

No. Pallets and screens are a large & heavy delivery. Due to this we cannot deliver to a safe place & require someone at home to receive the order.

Changed your mind? No problem! You have 30 days from delivery to contact for a return or exchange. All products must be in unused condition with original packaging. Unfortunately at this time we do not offer free returns. Postage must be paid for please contact us directly to arrange.

Once goods are received, a refund will be processed within 14 working days.

We pride ourselves on quality control & do everything we can to ensure you receive your order in perfect condition. In the unlikely event where you receive a damaged product we ask that you email us directly & we will work to resolve or replace as quickly as possible.

Payment Options & Guarantees

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At StopBreeze® we pride ourselves on the quality of our product. With this, we offer 3 years for all exposed components including: glass, posts and plastics.

An expected service level is the average amount of time we would expect the product to function in addition to the guarantee period.

At StopBreeze® we anticipate that you will love your purchase for a minimum of 10 years without issue.

We offer multiple payment options including all major debit & credit cards. We can also accomodate BACs payments & offer Klarna financing.

Product Care & Installation

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Yes, Our screens are delivered fully assembled and ready to be bolted to the floor. We recommend seeking professional advice to ensure that the ground is sufficiently prepared for holding the weight & fixings securely.

Our base plates are designed to perfectly fit a planter measuring 40cm x 40cm or larger. However, large stones, sand bags or weights can also be used. A minimum weight of 45KG (equivalent to 2 standard bags of sand or shingle) per base plate is required for gale force resistance.

In high winds we recommend that the screens are in a retracted position.

Our screens are relatively low maintenance. A simple clean of the glass periodically will suffice.

No, the posts are made from a hard wearing aluminium, with an electroplated surface finish for maximum durability

No, due to the durability of our products covers are not required.

For StopBreeze® terrace screens to be durable and long lasting, the upper screens are made of safety glass that is very strong & heavy. With time, this will loosen. We recommend a two person operation when retracting them down initially. However, one person can retract by applying force to the centre of the upper screen.

We currently offer both our installation & surveying services to homes within 150 miles of our Stowmarket HQ (IP14 5XE)

General FAQs

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Yes, you are more than welcome to visit us at our showroom & factory based in Stowmarket. No appointments necessary.

Unit D4, Atex Business Park, Gun Cotton Way, Stowmarket, IP14 5XE

Yes, we offer a 10% trade discount on orders over £20,000.
Please contact us for more information.

Call Us:
Monday - Friday 9am - 5pm
01449 763498

Or send an enquiry through the contact page.